Shipping policy

Delivery Policy

UK Standard Delivery

  • We usually ship order with Royal Mail - tracking reference can be followed on http://www.royalmail.com/track-trace
  • Deliveries will usually be made within 3-5 working days after you place your order [excluding weekends]
  • Your order can be delivered anytime between 7am and 7pm and a signature may be required on receipt.
  • If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
  • Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

UK Next Day Delivery

  • When choosing Next Day Delivery, please be aware that orders must be placed before midday to guarantee delivery on the next working day (excluding weekends and bank holidays).
  • Your order can be delivered anytime between 7am and 7pm and a signature may be required on receipt.
  • If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
  • Unfortunately, we cannot deliver on a bank holiday.IN this instance please expect your delivery on the next working day.

European Delivery Information

  • We have one "flat rate" for European Shipping.
  • Standard and Express delivery services are available for most of the countries that we ship to. However unless requested, we will ship your order via the "Standard" delivery service.
  • Shipping will be automatically calculated at the checkout page when both the delivery destination and service option are selected.

USA Delivery Information

  • We have one "flat rate" for US Shipping.
  • Shipping will be automatically calculated at the checkout page when both the delivery destination and service option are selected.

Additional Delivery Information

  • When you place an order, we suggest you have it delivered to a work address rather than a home address, as most courier only deliver between 9am and 5pm, and will require a signature on receipt.
  • Your order will be dispatched via the most suitable carrier, depending on size, weight and destination. Details will be communicated to you once the order has been processed. 
  • For orders being sent outside the EU, VAT is deducted from the price when a non-EU delivery address is selected.
  • Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
  • Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
  • If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.